Frequently Asked Questions
Is insurance accepted?
No. Rooted Health is a cash-pay direct primary care practice. We don’t bill Medicare, Medicaid, or commercial insurance, which lets us keep prices transparent and visits unrushed. We recommend keeping coverage for hospital, specialist, ER, and imaging needs.
Is a membership required for care?
No. Membership is optional. You can pay per visit or à la carte. Memberships offer ongoing care and savings for patients who want them.
What defines direct primary?
A membership model where you pay the clinic directly for care, with no insurance company in between. You get direct access to your provider, transparent prices, and unrushed visits.
How can I join the clinic?
Call or text (479) 880-6148, take our membership quiz, or book a consultation. Enrollment takes about 15 minutes.
Can I cancel at any time now?
All memberships are 12-month agreements. Cancellation requires 30 days’ written notice and a $150 early-cancellation fee applies before 12 months.
What happens if I need emergency or specialty care?
Your membership covers care at Rooted Health. We recommend maintaining separate coverage for hospital, specialist, surgical, imaging, and emergency services.
Are prescription refills available without office visits?
Yes — submit our Medication Refill Request form on the Contact page or call us. Refills are reviewed by your provider.
Are virtual visits offered?
Yes. Rooted Virtual DPC ($99/month) is our telehealth membership for primary care by video. Existing in-person members can also do virtual visits within their plan when appropriate.